Home → FAQ → Problem Connecting to particular Websites → Can't Get The Login Page
7.1. Can't Get The Login Page
On most devices, the login page will automatically show once connected to the network either by AUAB-WIFI or ethernet cable. If that (a) login page doesn't pop up or (b) you don't have a browser on your device, you will need to try one of the fixes below.
(a) If the login page doesn't pop up on your laptop/phone:
- Uninstall any VPN on your device. [Many VPNs have background configurations that can affect your internet connection, even when they are turned off. You can also use task manager to forcequit the VPN, on a Microsoft device.]
- Ensure that your device's network preferences are set automatic or DHCP. [This way, your device can receive an IP address from us.]
- Connect to the correct network name. Our paid networks include AUAB and CAS..
- Now, just try visiting a commonly accessed site, like www.espn.com.
If the login page still doesn't appear then you may have stale sessions or another problem. In that case, you should contact customer support by phone. They will manually clear any "stale sessions" and troubleshoot the problem.
(b) If you have a device without a browser or with limited browser capacities (examples include an xbox, firestick, apple-tv, playstation, and many other devices):
--> If you are on AUAB, you can rent a router or authorize your own router with Babtel. To authorize your own router, you will need to contact customer support.
--> If you are on CAS, you can follow the instructions in the following hyperlink to bridge your device.