1.1. Top FAQ

Q: What is the cost for access and what payment types are accepted?
A: Internet service access prices depend on package selection and we accept cash, major credit cards, Eagle Cash and Military Star Card (at select locations).

Q: What Service Packages are Offered?
A: The following Service Packages are Offered:

• 1) Mail Pro Internet Services with 512/512 Download/Upload Max: 
  1 day for USD3.00 (6GB) or 1 week for USD9.00 (32GB) or 1 month USD30.00 (128GB)

• 2) Web Surfer Internet Services with 1Mbps/1Mbps Download/Upload Max: 
  1 day for USD5.00 (8GB) or 1 week for USD14.00 (48GB) or 1 month USD45.00 (192GB)

• 3) Pro Com Internet Services with 5Mbps/5Mbps Download/Upload Max: 
  1 day for USD6.00 (10GB) or 1 week for USD18.00 (64GB) or 1 month USD60.00 (256GB)

• 4) Pro Com Plus Internet Services with 20Mbps/20Mbps Download/Upload Max: 
  1 day for USD10.00 (16GB) or 1 week for USD29.00 (100GB) or 1 month USD98.00 (400GB)

• 5) Gamer Internet Services with 50Mbps/50Mbps Download/Upload Max: 
  1 day for USD15.00 (30GB) or 1 week for USD45.00 (208GB) or 1 month USD150.00 (800GB) 
  (Gamer Internet Services are not available at all locations)

• 6) Espresso Internet Services with 100Mbps/100Mbps Download/Upload Max: 
  1 day for USD18.00 (60GB) or 1 week for USD54.00 (400GB) or 1 month USD180.00 (1600GB) 
  (Espresso Internet Services are not available at all locations)

• 7) Wireless Router Add-On:
  At certain locations, a wireless router is available as a dedicated Customer Premise Equipment at a cost of USD16.66 per month or USD99.96 for six months.
  Use of this device is billed monthly on an automatic basis or in six months increments, depending on the service selection.
  You must visit your local Babtel office to signup for the device and return the device when it is no longer required.
  Customers with wireless routers (Babtel provided and other) may have to manually disconnect once a month at the end of their service term to ensure their account is updated with new (renewed) down$

  https://auab-login.babtel.net/logout.ptl
  http://cas-login06.babtel.net:81/logout.ptl

• 8) There are pre-bundled service + wireless router packages for Pro Com Plus and above at select locations. These packages include the service and router cost as one automatic monthly fee. These packages are only available at select locations - ask your local Babtel Sales and Support office if you would like to signup or signup at www.babtel.net.

• 9) At select locations Babtel provides free wireless repeaters. These devices provide on a per request basis free of charge. You must return your device when done using it, e.g. done with your deployment, otherwise you may be charged an equipment replacement fee as agreed to on signup/equipment pickup.

• 10) Data Renewal: When all the data of a prepaid account is consumed, sessions will be put into a best effort service class. You must renew your prepaid service to regain optimal upload and download speeds.

  Select locations and recurring service types are eligible for 'data recharge' packs. 12.5GB and 25GB
  data packs are available currently. This is a new service, currently being tested and optimized. The official data pack services will be announced once finalized.

Q: Why does the service cost more than it would in the US or EU (often)?

 A: These bullet points hopefully can highlight the differences between local economy mobile/ISP providers and our services:

- Babtel is an AAFES concessionaire, hence our services and prices are within AAFES business model and regulations.

- Babtel contributes 10% of gross sales back to the military for morale funds

- We have a small population of users sharing internet subscriptions, a very well defined and limited customer base. Compared I.E against hundreds of thousands in a regular economy.

- Another difference is we give the customers freedom to choose their daily/weekly/monthly plan from a variety of services available and the ability to change this as they go without tying customers to a long term contract (as most operators will attempt)

- There is significantly increased difficulty and complication when working on bases and remote locations in terms of HR, logistics, and security; which translates to a higher than regular overall operational cost.

- Data caps are set to account for customers sharing internet subscriptions.

- However, despite the smaller population and other points mentioned we are within 15% of the local market prices on our internet services, while offering the highest quality equipment and trained qualified personnel.

Q: What type of download/upload speeds can I expect at my housing area?
A: Customers are provided a connection with a maximum download speed that reaches the advertised package speed (e.g. 512kbps) to the housing areas and other selected areas.¹ Service quality has been and will continue to be optimized within Babtel's network by using web caching, application prioritization, fair access queuing and monthly transfer limits.
      As a commercial provider on a military bases, we frequently experience issues with wireless interference, power outages, and equipment failure caused by the harsh environment. We have worked very hard to mitigate these issues and are continuing to do so. We highly recommend that when you're in your room you use the LAN connection instead of the wireless connection.

Q: Do you prioritize or block any ports on your network?
A: Most mainstream application ports are open when initiated from the inside and destined to the internet. No ports are enabled inbound from the Internet, unless specifically configured and secured to do so. We do not prioritize or de-prioritize different application traffic on our networks and cannot do so as per our contract for CAS and AUAB networks in Qatar. 

Q: Is there any type of content filtering or site blocking?
A: Internet service complies with General Order #1 where applicable, which carries certain content restrictions. All Internet traffic related to pornography, hate/terrorist groups, and hacking sites is blocked as best as possible, and strictly prohibited. Server logs and active sessions are examined to adjust content filtering rules. Additionally, peer-to-peer file sharing applications are prohibited in order to comply with such restrictions (where required; these are not blocked at CAS or AUAB). Prohibiting such use also ensures fair access to all users, particularly ensuring that those who are using prioritized applications such as Skype, web browsing and instant messaging are able to do so (this applies to remote sites with limited terrestrial bandwidth, e.g. areas n Iraq or Afghanistan).

Q: What do I do if I can't reach the login page?
A: If you are unable to reach the login page via your wireless or wired connection it is important that we are aware of this issue. The only caveat to this would be if you are not able to see our wireless networks or you see a network cable unplugged error on your computer. In both cases it is most likely a power related issue that is causing your problem. If it's not, our staff will respond to this class of outage within 4 hours. If the issue persists, please contact our sales office or support site immediately and include that your service has not been operational for more than 4 hours. We will send email updates explaining and/or updating our subscribers regarding any such incidents.

Q: I have frequent login errors. What should I do?
A: If you routinely see login errors, generally a message from the login page stating that you are already logged in, please open a service call stating when the problem began and how often it occurs. This issue occurs occasionally for some users who are connected to lower quality links, and often for users on links with degraded service levels.

Q: How do I request support?
A: Although we hope our customers understand some of the challenges we encounter on a regular basis, there are certainly occasions where our help is needed in order to solve a connection issue. In order to make sure that we are aware of problems that you are facing we strongly encourage all users who are facing the following issues to open a service request. You may open a request or check the status of a current request in person at one of our sales offices, via the email ticketing system at CAS Support, or AUAB Support. You can also visit is in our sales and support offices on base--in the PX coart at CAS and in the old  CC Lodging Office (Building 10086) at AUAB. Lastly, here are our phone numbers:

Qatar: +974 3038 8095 
US: +1 866 610 5435 
DSN: 455-8997

WA: +1 215 3304325

Q: Is this a wireless only service or do you provide a wired option as well?
A: The services we are offering depend on the location. Camp As Sayliyah is all wireless except for certain areas in building 408. Al Udeed Air Base is wired everywhere except or transit lodging, though due to limited inside wiring it may be necessary to use a Meraki Z1 to get wireless access. There are certain minimum requirements² that are needed to attach to our network as well.

Q: Can I supply my own wireless to wired bridge options or other routing/switching equipment?
A: Babtel is contracted by the military to provide the necessary hardware for the wireless network. All third party hardware is considered unauthorized³ and unsupported.

Q: How do you control access to the network?
A: Network access is controlled through dedicated onsite Authentication, Authorization, and Accounting servers. Each client connection generates a unique session ID that is matched to the hardware and IP address of the client machine, and the username/password. Concurrency checking is employed to verify only one client session is permitted per username/password.

Q: How will I know when my subscription expires?
A: Prepaid subscription cards and non-recurring services are generated with a username and password that become active the minute you validate your credentials for the first time, and expire in 1 day, 7 days, or 30 days (depending on the service subscribed to). On our 802.1x WPA2 networks, your machine should logon automatically, until the card has expired, at which point you will again be prompted for your credentials, thus informing you of your expiration. The other client networks and all wired connections, use a captive portal splash page that will reject your login attempt and inform you of your account expiration. You may also check your account usage and expiration by visiting https://account.babtel.net, login with your issued credentials, and go to the status page.

---

¹ Select areas include outside the BX/PX areas, designated common areas, and Babtel offices. 

² Minimum OS requirements are Microsoft Windows Vista : Service Pack 1, Microsoft 
Windows XP : Service Pack 2, Mac OS X (10.3 or greater). 

³ Any equipment discovered during network scans that conflicts with our service will 
forwarded to the appropriate military representative.

1.2. I just renewed my service/added data ... so why is it so slow?

Your connection needs to be reset.

Whatever the root cause is, following the steps below will almost always get you back online.

1. Use a computer or phone connected to the Babtel provided router, i.e. on the WiFi or connected to a LAN port.
2. Open up a web browser, like Chrome, Safari, or Edge.
3. Go to the logout URL, i.e. at AUAB this would be https://auab-login.babtel.net/endses.ptl
4. If the "status" popup appears, click on 'Disconnect'
5. Once confirmed that your are logged out... try to go to https://www.cnn.com or some generic website that you don't visit all the often, you should get automatically redirected to login.
6. Login and verify your service is working correctly

 

If this does not resolve your issue please contact Support to open a ticket and we'll get it fixed ASAP!

 

Common root causes for this incident:

Typically, after you renew your service your account automatically has the new upload/download, and data cap values set correctly. However, there can be times where that does not happen.

This same issue may occur if you have subscribed to the Babtel Wireless Router service (in NAT mode/Router mode, not a repeater). The Router often stays logged in and never gets the auto updated values.

 

 

1.3. How do I test my connection?

1.4. Did I use up my data?

If you don't have data, your internet speed will not be optimal. You can check your account for remaining data very easily, just follow the directions below.

1. Make sure you are connected to the a Babtel managed LAN port or WiFi
2. Visit https://account.babtel.net/login.ews
3. Click on the "Usage Stats" tab.

If there is no data remaining in your account, you will need to contact support via chat or telephone. The support representative will help you the rest of the process. 

• • Qatar: +974 7029 7426, +974 7032 9680; US VOIP: +1 866 610 5435; DSN: 455-8997 WA: +1 215 3304325

1.5. I can't connect to my Free WiFi

The most common issue when connecting to the free WiFi service (CAF-WiFi) is invalid user credentials. 

If you aren't sure about your login credentials, please contact the Babtel service desk to verify your login credentials. You can do this at any time by navigating to our main support page https://help.babtel.net/ and clicking on the blue dialogue icon near the bottom of the webpage.  

 

 

Your account may have expired...

All CAF-WiFi accounts are automatically set to expire 6 months from their start date. You must bring your valid military ID to a local Babtel office to reactivate your account for another 6 months. If you are unable to reach the office and are in immediate need of internet access, you may benefit from contacting the Babtel service desk via our 24/7 phone support staff. —  Qatar:+974 7029 7426; +974 7032 9680 — US VOIP:+1 866 610 5435 — DSN:437-8997

 

 

You may have "stale sessions" slowing your speed...

Whenever you sign in to CAF-WiFi (or any of Babtel's Internet services) you begin a "session." These sessions have automatic expiration. If they expire, and your device is still trying to use that expired session, we may need to manually end that session to improve service quality.

-> You can do this immediately by navigating to the following URL: https://caf-login.babtel.net/endses.ptl 
(*Please note that each service requires a unique link to end sessions. If you are struggling with a similar issue and using AUAB WiFi or CAS WiFi, please navigate to their relevant support pages.)

 

1.6. Why is the internet so expensive?

We agree, the internet is too expensive around here! Here's a brief explanation of the cost structure:

We buy internet bandwidth from a wholesale provider. That bandwidth costs us a lot more than it does in the United States; the cost for bandwidth here is more than 175 times the cost of bandwidth in the U.S.. That's why you end up paying more for internet here compared to back at home.
If you want a detailed rundown of the situation, please visit: https://www.babtel.net/price-comparison/

If the cost still appears unjustified, please note that we offer services with a lot of flexibility. Our service contract has:

✔ 24 hour customer service
✔ No signup fee
✔ No termination fee
✔ No charge for technician visits
✔ No fee to change your service

With all that in mind, please trust that we are doing our best to offer fairly priced and reliable service.

1.7. Babtel AUP - Equipment and Web Resources

BABTEL ACCEPTABLE USE POLICY (AUP) - BABTEL EQUIPMENT AND WEB RESOURCES
 
 
 Babylon Telecommunications, Inc.'s (henceforth BABTEL) goal in providing Internet service to network users is to enable reliable, secure, high-speed, and easy-to-use communications services to all subscribers. However, the BABTEL computer network, equipment, software, and Internet resources such as the www.babtel.net, account.babtel.net, help.babtel.net, and www.isignup.us websites access belong to BABTEL, not to individuals. BABTEL has the right to disconnect or block users who violate this policy by causing harm, loss, or violating state, federal, or host nation law.
 
I. ACCEPTABLE USES OF THE BABTEL EQUIPMENT AND WEB RESOURCES INCLUDE BUT ARE NOT LIMITED TO
· Access account, signup, and support resources
· Discuss features, services, suggestions, and requests
· Testing and service verification
· Conduct research
· Communicate with other Internet users
· Post information for access by others

 

II. UNACCEPTABLE USES OF THE BABTEL EQUIPMENT AND WEB RESOURCES INCLUDE BUT ARE NOT LIMITED TO
· Violating any host nation, state, and/or federal law (i.e., copyright laws).
· Using profanity, obscenity, or other language that may be offensive to other users.
· Making personal attacks on other people, organizations, religions, or ethnicities.
· Harassing another person (i.e., using the Internet in a manner that bothers another person and not stopping when asked to do so by the other person).
· Sending or posting false or defamatory information about a person, group, or organization which might injure the reputation of that person, group, or organization.
· Not respecting the privacy of a person by posting personal contact and other information, without obtaining prior permission from the person affected.
· Sending or receiving messages that indicate or suggest
· violence,
· threatening or inappropriate language,
· racism,
· sexism,
· pornography and or obscenity,
· illegal substances,
· illegal solicitation,
· unethical or illegal practices,
· plagiarism
· and vandalism.
· Using the Internet for
· personal business,
· Advertising of products,
· political lobbying,
· commercial gain,
· gambling,
· lotteries

1.8. Why don't I get the exact speed that is advertised?

Here at Babtel, we are a retail Internet Service Provider (ISP). We are kind of like Verizon or Comcast, just 1/100th the size and a massive step down in the hierarchy. All ISPs use some form of bandwidth sharing, unless otherwise stated. You can buy Direct Internet Access from an ISP, but that is costly for you and requires a long term contract with the ISP. The most common practice that ISPs use to reduce the price and increase the ease of use is called "contention sharing." Babtel uses that very same practice. 

Contention sharing explained: If a contention sharing ratio is 50:1, you would potentially share the bandwidth provided to your bandwidth-pool with 50 other users. 

How does this effect you?

You may not get the exact advertised speed all the time:

1. Conditions:
   • Babtel uses contention ratio of 35:1
   • you buy a package with maximum upload/download of 30Mbps (that's our ProCom+  plan)
   • and every possible user of ProCom Plus is currently online (this happens during peak usage hours)
2. Result:
   • you have the potential to get a speed of 30Mbps/35... That means your speed could be just under 1Mbps.

2.1. Renewing your services online

How to renew your services Online

• Login to the Customer Account Center
• Select "Renew" Tab
• Select the quantity of packages you wish to pay for
  • _{"Note: Each package you add will add more time onto your account e.g. If you have a weekly package of quantity of 1, it will renew your package for one week. Quantity of 2= 2 weeks  etc. Also, quantity of 1 for your current service will be default."}
• Select the "Make payment" tab 
  • _{"Note: The Make Payment will automatically pop-up if you selected Purchase Time first."}
• Verify that your balance at the bottom of the page equals the amount of packages you selected on the previous page
• Input all the card information that is required
• Make the payment

     _{Note: That you will not be allowed to change your Package/Service online, you must come in store, call us, or open a service ticket to change your Package/Service. You may also sign-up for a new account to select a new package--and your old account will be deleted automatically.}

     After completing the steps your Data and time will reset. 

 If there are any issues, it may be due to the following:

• Your card information may not be correct
• Your bank may have put a hold on your card due to a new transaction type/service
• There may be maintenance occurring on the Customer Account Center (AKA the Emerald/billing website)
• The balance on your card may not be sufficient
• Our payment processor may be experiencing issues 

Please note this common problem: If you make a payment without going through the renewal process, our system may not how to apply your payment. Although the system knows you made a payment, it marks the payment as available credit and since it is not applied to your service you may be unable to login--your account will show 'Expired' even after making a payment in this case. Please submit a support ticket or call support and we can resolve this very quickly.

2.2. How do I change my service?

It is not possible to change services without help from a Babtel representative. Trust us, we know it's not ideal; we are working on a fix. For now, If you want to change your service for a different service then you must contact Babtel support. You have a few options for support: you can chat (just click on the big green button beside this paragraph), call (the phone info is beside this paragraph), or you can open a ticket (just click "submit a request" — It's beside this paragraph). 

3.1. Data Usage of Common Applications

Netflix Data Usage

• Low Quality streaming=(00.3)GB Per hour
• Standard definition streaming=(00.7)GB Per Hour
• High Definition Streaming=Up to 3GB Per Hour
• Ultra High Definiton Streaming=Up to 7GB Per Hour

Source: https://help.netflix.com/en/node/87

     Netflix Speed Requirements

• 0.5 Mbps- Required broadband connection speed
• 1.5 Mbps- Recommended  broadband connection speed
• 3.0 Mbps- Recommended for SD streaming
• 5.0 Mbps- Recommended for HD streaming
• 25 Mbps- Recommended for UD streaming

Remember that Netflix is an application that requires a VPN which will Slow down your connection, especially if you are connecting to a server in the United States.

Source: https://help.netflix.com/en/node/306

      

     Skype Speed Requirements

• Voice Calls- Minimum Download/Upload (30kbps/30kbps)
• Voice Calls- Recommended Download/Upload (100kbps/100kbps)
• Video Calling/Sharing- Minimum Download/Upload (128kbps/128kbps)
• Video Calling/Sharing- Recommended  Download/Upload (300kbps/300kbps)
• Video Calling High quality- Minimum Download/Upload (400kbps/400kbps)
• Video Calling High quality- Recommended Download/Upload (500kbps/500kbps)
• Video Calling HD quality- Minimum Download/Upload (1.2Mbps/1.2Mbps)
• Video Calling HD quality- Recommended Download/Upload (1.5Mbps/1.5Mbps)

     Skype Data Usage

• Voice Calls- 90MB an hour
• Video Calls/sharing screen- 270 MB an hour
• Video Call High quality-  450 MB an hour
• Video Calls HD Quality- 1.35GB an Hour

 

     Spotify

• Normal Mobile quality- (96kbps)
• Standard Desktop Quality- (160kbps)
• High Quality for Premium Subscribers-(320kbps)

Source: https://support.spotify.com/us/learn-more/faq/#!/article/What-bitrate-does-Spotify-use-for-streaming

4.1. Do I need a Router?

If you use a game console or want to access sites that are restricted in your region, the answer is yes.

 

Router Function:

PS5, XBOX, Apple TV, and any device that cannot access our login page, requires a router. There are ways to bridge your connection (found here: https://help.babtel.net/auab/index.php?pg=kb.page&id=16). However, The easiest way to get online is to rent one of our WiFi Routers for $16.66/month. Our Router is similar to a Repeater, but we configure it for you.

Our Routers have some great advantages over a typical repeater.

• What are the advantages of a Babtel Router?
  Babtel Routers provide a unique network name. 
  Babtel Routers utilize unique login information, personalized to your preferences.
  Babtel Routers provide the option to connect multiple devices.
  You only have to login to the Router. So, all your devices can get online.

Network security is mandatory, and your personalized wireless network name ensures that. Routers are included free of charge with the Espresso and Gamer monthly packages, all other services require and additional charge the $16.66/month.

 

AUAB Customers
Babtel routers are given to clients at their request. Please drop by and pick up a router at our offices, located at:.

• BPC MALL - Babtel Kiosk (next to AAFES Admin Office)
• Building A06-B111 - Babtel Main Office

 

CAS Customers
Babtel routers are given to clients at their request. Please drop by and pick up a router at our office accross from the PX.

Please note that routers are available for specific Army Lodging areas, listed below. Other areas on the CAS network have an architecture designed to be fully wireless; as such, we can not provide personal routers at locations outside of those listed below.

Routers Available at the following CAS Army Lodging areas:

• B104
• B105
• B121
• B122
• B216
• B408

 

CAS Guests
We can deploy OM2Ps to increase the signal strength of CAS-WiFi. However, Guests are not permitted to rent any type of router.

 

 

5.1. Browser Instructions to Enable Pop-Ups for the Login Page

It is important that you do not close the Pop-up when logging into the network, as this pop-up ensures you are not disconnected unintentionally. Sometimes you may need to add a pop-up exception for the site.

• You may exempt 'http://*.babtel.net' and 'https://*.babtel.net' to ensure you won't have an issue should you move between bases or should the login server change.

• If you want to exempt just your login server, at AUAB the site is 'https://auab-login.babtel.net,' at CAS the site is 'http://cas-login06.babtel.net:81,' and other bases may vary. Contact the local Customer Service office or Support via phone/email/ticket if you have any questions.

Please use these instructions to add exceptions, note that this applies to any device--phone/laptop/etc.

Internet Explorer

To turn Pop-up Blockers on or off, follow these steps:

1. Click Start, click Run, type inetcpl.cpl, and then click OK to open the Internet Properties dialog box. Alternatively, open Internet Explorer, and then click Internet Options on the Tools menu to open the Internet Properties dialog box.
2. Click the Privacy tab, and then do either of the following:
   • Click to select Block pop-ups to turn Pop-up Blocker on.
   • Click to clear Block pop-ups to turn Pop-up Blocker off.

 

Google Chrome

Manage pop-ups

Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. Whenever the browser blocks pop-ups for a site, an icon appears on the top-right in the address bar. Click the icon to see the pop-ups that have been blocked or to manage pop-up settings for the site.

See pop-ups for a specific site

To see blocked pop-ups for a site, follow the steps listed below:

1. If pop-ups have been blocked, you'll see the icon in the address bar. Click the icon to see a list of the blocked pop-ups.
2. Click the link for the pop-up window that you'd like to see.
3. To always see pop-ups for the site, select "Always show pop-ups from [site]." The site will be added to the exceptions list, which you can manage in the Content Settings dialog.

To manually allow pop-ups from a site, follow the steps below:

1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. in the "Privacy" section, click the Content settings button.
5. In the "Pop-ups" section, click Manage exceptions.

Allow all pop-ups

You can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

1. Click the Chrome menu on the browser toolbar.
2. Select Settings.
3. Click Show advanced settings.
4. in the "Privacy" section, click the Content settings button.
5. In the "Pop-ups" section, select "Allow all sites to show pop-ups." Customize permissions for specific websites by clicking Manage exceptions.

 

Firefox 

Pop-up Blocker Settings

To access the pop-up blocker settings:

1. At the top of the Firefox window, click on the Tools menu then click Options . If you don't see Tools menu press Alt key on your  key board then you will see menu bar across the top of the browser select Tools menu.
2. Select the Content panel.

In the content panel:

• Block pop-up windows: Uncheck this to disable the pop-up blocker altogether.
• Exceptions: List sites that you want to allow to display pop-ups. 
  
  The dialog has the following choices:
  • Allow: Click this to add a website to the exceptions list.
  • Remove Site: Click this to remove a website from the exceptions list.
  • Remove All Sites: Click this to remove all of the websites in the exceptions list.

Note: Blocking pop-ups may not always work and may interfere with some websites

 

Safari

1. Open up your Safari Web browser.
2. Go to the Safari menu and choose 'Preferences' from the list of choices
3. Click on the Security heading.
4. Check the box marked 'Block pop-up windows' if you would like Safari to block all popups. Safari will then ask if you would really like to change the setting.
5. Click on the 'OK' button in order to change the setting.
6. Click on the box again, so it does not have a check mark, if you want Safari to allow popup windows.
7. Close the Preferences windows after you are done changing settings.
8. Shut down and restart Safari.

6.1. How do I connect an XBOX? (without an authorized/BABTEL provided Z1 Router)

If you want to connect an XBOX you have two options:

1. You may bridge your connection from a laptop (or phone) using the instructions, found below in the "bridge construction" section. 

OR

2. You can rent a WiFi Router for $16.66/month (the WiFi router gives you unlimited logins from behind the WiFi Router).

•  Note: routers are only available at AUAB due to the wired infrastructure — please visit one of our AUAB sales offices to get a router...

There are certain restrictions on Babtel that necessitate our customers to perform uncommon practices, like the one outlined in this FAQ. If you would like to learn more, please ask a Babtel customer service representative. 

 

Bridge Construction:

1. Choose a phone or other device to mimic, then find its MAC address.
   1. On a Windows phone, you can find the MAC address by going to Settings > System > About, then clicking the More Info button.
   2. For a Windows tablet or PC, you can open up a command prompt (CMD.exe), then type ipconfig /all and press Enter. Under the Wireless LAN Adapter, you want to use the Physical Address.
      ... If you have a different device, you may need to use your search bar to find out how to complete this step. Just contact Babtel support if you are struggling.
2. Connect to the internet via Wi-Fi/wired.
3. Login through the portal ( https://account.babtel.net/login.ews? ). This allows you to authenticate and/or accept terms through the web browser.
4. Disconnect the device from the network – Its work is done
5. Tell your Xbox to act like your other device by mimicking its MAC address.
   1. How to mimic a MAC address On Xbox 360:
      Go to: System > Network Settings > Wireless Network > Configure Network > Additional Settings > Advanced Settings Alternate MAC Address
   2. How to mimic a MAC address On Xbox:
      Go to: Settings > Network > Advanced Settings > Alternate MAC Address 
      ... If you have a different device, you may need to use your search bar to find out how to complete this step. Just contact Babtel support if you are struggling.
6. Enter the MAC address of the device you previously connected with and save the settings

Once the changes are saved, you should be able to connect to the internet. If you want to test the speed and connection, please visit speedtest.net and select "Ooredoo Qatar" as your server. If you need help with that, please visit the related FAQ: https://help.babtel.net/index.php?pg=kb.page&id=3

6.2. How do I construct a bridge between devices?

Bridge Construction:

1. Choose a phone or other device to mimic, then find its MAC address.
   1. On a Windows phone, you can find the MAC address by going to Settings > System > About, then clicking the More Info button.
   2. For a Windows tablet or PC, you can open up a command prompt (CMD.exe), then type ipconfig /all and press Enter. Under the Wireless LAN Adapter, you want to use the Physical Address.
      ... If you have a different device, you may need to use your search bar to find out how to complete this step. Just contact Babtel support if you are struggling.
2. Connect to the internet via Wi-Fi/wired.
3. Login through the portal ( https://account.babtel.net/login.ews? ). This allows you to authenticate and/or accept terms through the web browser.
4. Disconnect the device from the network – Its work is done
5. Tell your Xbox to act like your other device by mimicking its MAC address.
   1. How to mimic a MAC address On Xbox 360:
      Go to: System > Network Settings > Wireless Network > Configure Network > Additional Settings > Advanced Settings Alternate MAC Address
   2. How to mimic a MAC address On Xbox:
      Go to: Settings > Network > Advanced Settings > Alternate MAC Address 
      ... If you have a different device, you may need to use your search bar to find out how to complete this step. Just contact Babtel support if you are struggling.
6. Enter the MAC address of the device you previously connected with and save the settings

Once the changes are saved, you should be able to connect to the internet. If you want to test the speed and connection, please visit speedtest.net and select "Vodafone Qatar P.Q.S.C" as your server. If you need help with that, please visit the related FAQ: "How do I test my connection?". 

7.1. Can't Get The Login Page

On most devices, the login page will automatically show once connected to the network either by AUAB-WIFI or ethernet cable. If that (a) login page doesn't pop up or (b) you don't have a browser on your device, you will need to try one of the fixes below.

(a) If the login page doesn't pop up on your laptop/phone:

1. Uninstall any VPN on your device. [Many VPNs have background configurations that can affect your internet connection, even when they are turned off. You can also use task manager to forcequit the VPN, on a Microsoft device.] 
2. Ensure that your device's network preferences are set automatic or DHCP. [This way, your device can receive an IP address from us.]
3. Connect to the correct network name. Our paid networks include AUAB and CAS..
4. Now, just try visiting a commonly accessed site, like www.espn.com.

If the login page still doesn't appear then you may have stale sessions or another problem. In that case, you should contact customer support by phone. They will manually clear any "stale sessions" and troubleshoot the problem.

(b) If you have a device without a browser or with limited browser capacities (examples include an xbox, firestick, apple-tv, playstation, and many other devices):

--> If you are on AUAB, you can rent a router or authorize your own router with Babtel. To authorize your own router, you will need to contact customer support.

--> If you are on CAS, you can follow the instructions in the following hyperlink to bridge your device.

7.2. Army.Mil Websites

The problem is related to the DoD web certificates and also the originating IP being from an ISP in Qatar. The US ARMY is blocking IP addresses from the region including our Qatar upstream providers.

As a workaround you can use any VPN software which allows you to connect from the US. We have tested and confirmed access to these sites is possible over a VPN.

 

*In select areas we offer a free VPN add-on service--check with your local office to see if/when BABTEL VPN service will be available in your area.

8.1. I'm often disconnected and asked to log back in

It is normal for a client device to get disconnected from a session after a long period of idleness. Basically, your devices may disconnect if the service is not currently being used. However, if this occurs while the service is being used (i.e. streaming movies, video call, voice call, etc.), there could be WiFi interference issues at your location.

If you suspect that you are a victim of WiFi interference, please contact Babtel support to schedule a service call for a technician to troubleshoot the issue. Babtel 24/7 support hotline: Qatar: +974 7029 7426; +974 7032 9680 — US VOIP: +1 866 610 5435 — DSN: 437-8997