Home → FAQ → Frequently Asked Questions → I can't connect to my Free WiFi

1.5. I can't connect to my Free WiFi

The most common issue when connecting to the free WiFi service (CAF-WiFi) is invalid user credentials. 

If you aren't sure about your login credentials, please contact the Babtel service desk to verify your login credentials. You can do this at any time by navigating to our main support page https://help.babtel.net/ and clicking on the blue dialogue icon near the bottom of the webpage.  

Your account may have expired...

All CAF-WiFi accounts are automatically set to expire 6 months from their start date. You must bring your valid military ID to a local Babtel office to reactivate your account for another 6 months. If you are unable to reach the office and are in immediate need of internet access, you may benefit from contacting the Babtel service desk via our 24/7 phone support staff. —  Qatar:+974 7029 7426; +974 7032 9680 — US VOIP:+1 866 610 5435 — DSN:437-8997

You may have "stale sessions" slowing your speed...

Whenever you sign in to CAF-WiFi (or any of Babtel's Internet services) you begin a "session." These sessions have automatic expiration. If they expire, and your device is still trying to use that expired session, we may need to manually end that session to improve service quality.

-> You can do this immediately by navigating to the following URL: https://caf-login.babtel.net/endses.ptl 
(*Please note that each service requires a unique link to end sessions. If you are struggling with a similar issue and using AUAB WiFi or CAS WiFi, please navigate to their relevant support pages.)