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1.2. I just renewed my service/added data ... so why is it so slow?
Your connection needs to be reset.
Whatever the root cause is, following the steps below will almost always get you back online.
- Use a computer or phone connected to the Babtel provided router, i.e. on the WiFi or connected to a LAN port.
- Open up a web browser, like Chrome, Safari, or Edge.
- Go to the logout URL, i.e. at AUAB this would be https://auab-login.babtel.net/endses.ptl
- If the "status" popup appears, click on 'Disconnect'
- Once confirmed that your are logged out... try to go to https://www.cnn.com or some generic website that you don't visit all the often, you should get automatically redirected to login.
- Login and verify your service is working correctly
If this does not resolve your issue please contact Support to open a ticket and we'll get it fixed ASAP!
Common root causes for this incident:
Typically, after you renew your service your account automatically has the new upload/download, and data cap values set correctly. However, there can be times where that does not happen.
This same issue may occur if you have subscribed to the Babtel Wireless Router service (in NAT mode/Router mode, not a repeater). The Router often stays logged in and never gets the auto updated values.
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